Frequently Asked Questions

How do we know that MPI will deliver on what you have undertaken to do?

 

It is our responsibility to ensure that we deliver to you, the client, as per the stipulated requirements on the contract. We’ll gladly sign a service level agreement should you require this.

Why source a professional Conference Organiser (PCO) to arrange your conference/ seminar or banquet rather than using employees, associates, and volunteers?

 

Worldwide experience dictates that by appointing a professional organiser, not only do you save a huge amount of time, effort and money but you also pass the responsibility for the management to someone who is accountable to you and your superiors.

What if our event is postponed or cancelled?

 

If you event is cancelled, you’ll be subject to the terms & conditions as per the contact. Were possible we try and reduce the cancellation fees with our suppliers. In many cases where the event is postponed, we negotiate favourable outcomes with the venue and suppliers, and will often get the cancellation fees wavered. Should you have any further questions please address them to me at richard@organisers.co.za

Do you only work in Gauteng?

 

No, we work throughout the SADC region and are prepared to work further if necessary.

What if we want to use one of our preferred suppliers?

 

You are most welcome to use one of your preferred suppliers as long as they take responsibility for their part of the event. We’ll work closely with them as required, ensuring a perfectly coordinated event for you.

When do we pay you?

 

For venue finding you contract with, and pay the venue directly. We assist with negotiating better payment terms with the venue.

 For event management and other services, payment varies on the nature of the event. Here is a guideline:

Corporate: we require a letter of guarantee and 50% deposit to secure the booking with the remaining 50%, 7 days prior to the event.

Government: we require a letter of appointment, a valid purchase order number and payment 30 days after the event.

NGO’s: we require a letter of appointment, purchase order number, 50% prior to the booking and the balance 14 days after the event.

How do you charge and who do we pay?

 

Venue finding: We don’t charge you for venue finding. We get paid a commission from the venue that we book; standard commission is 10% on the day conference package and accommodation. Commission is automatically included in the venue rate, meaning that no commission is added to the rate when quoting you.  We obtain three venues’ quotes for you and you contact with and pay the venue directly.

Turnkey Conference/Event Management: We calculate the required hours necessary to coordinate your event and quote accordingly. Our rate is worked are R 350.00 per hour before discount and you pay us directly. Where delegates pay a registration fee to attend the conference we often offset our management fee against the delegate registration fee.

How do I secure MPI’s services?

 

Once you are totally satisfied with our proposal, we’ll prepare a contract for you to sign.

Depending of the industry and nature of your organisation, a deposit, full payment or Purchase Order Number and a letter of guarantee will be required to secure our services.

How do we know that MPI will deliver on what you have undertaken to do?

 

It is our responsibility to ensure that we deliver to you, the client, as per the stipulated requirements on the contract. We’ll gladly sign a service level agreement should you require this.

How do I secure MPI’s services?

 

Once you are totally satisfied with our proposal, costing and terms we’ll prepare a contract for you to sign. Depending of the industry and nature of your organisation, a deposit, full payment or PO number with a letter of guarantee will be required to secure our services

How do I get a quote from MPI?

 

There are several ways. You can complete the ‘Request for quote’ form here or contact us here

We suggest meeting with you to discuss your exact requirements. Please remember that our venue sourcing service is totally free of charge